1-Explain the difference between active and passive listening.
2-What are two ways to let a customer know you are listening when you are interacting
face to face?
3-What is paraphrasing?
4-List six benefits of active listening.
5-What are three nonverbal ways that people communicate?
6-What is an open-ended question?
7-Name the three factors that influence tone of voice.
8-What information should you capture about a customer’s incident or service request?
9-How can you obtain the information you need to resolve an incident?
10-What are three cues that a customer may give when he or she is confused or unsure?
Delivering a high-quality product at a reasonable price is not enough anymore.
That’s why we have developed 5 beneficial guarantees that will make your experience with our service enjoyable, easy, and safe.
You have to be 100% sure of the quality of your product to give a money-back guarantee. This describes us perfectly. Make sure that this guarantee is totally transparent.
Read moreEach paper is composed from scratch, according to your instructions. It is then checked by our plagiarism-detection software. There is no gap where plagiarism could squeeze in.
Read moreThanks to our free revisions, there is no way for you to be unsatisfied. We will work on your paper until you are completely happy with the result.
Read moreYour email is safe, as we store it according to international data protection rules. Your bank details are secure, as we use only reliable payment systems.
Read moreBy sending us your money, you buy the service we provide. Check out our terms and conditions if you prefer business talks to be laid out in official language.
Read more