Ambulatory care | HSA 540 Healthcare Operations Management | Strayer University


Ambulatory Care 


Ambulatory care encompasses a diverse and growing sector of the  health care delivery system. Physician services are the chief  components. Hospital outpatient and emergency departments, community  health centers, departments of health, and voluntary agencies also  contribute important services, however, particularly for underserved and  vulnerable populations.

Today, patients have many options for how and where they spend their  money. That includes selecting a health care provider. Hospitals seek  to achieve the Malcolm Baldrige National Quality Award to excel in  improving quality patient care and to be more competitive in health  care. (For more information, see What is the Malcolm Baldrige National Quality Award (MBNQA)?)  St. David’s HealthCare reviewed its operations and knew it was critical  for the organization to continually improve. St. David’s HealthCare  adopted Baldrige criteria.


Recall, in the SWOT PowerPoint assignment, you were hired as the  Chief Operating Officer (COO) of We Care Hospital and one of your first  tasks was to conduct a SWOT analysis of the HIT system at the hospital.  Review your SWOT. You have now been working at the health care facility  for several months. The Chief Executive Officer (CEO) would like to  become more competitive in the health care market and to show their  patients that they are one of the top-rated hospitals. The CEO asks you  to review the Malcolm Baldrige requirements to help improve emergency  room waiting times. Your research found a trend analysis at St. David’s HealthCare facility  that earned them the Malcolm Baldrige Award. According to the ASQ  Knowledge Center, in 2008, wait times were over 45 minutes and steadily  declined to just over 15 minutes in 2014.


Write a three to four-page paper in which you: 

  1. Research peer-reviewed journal articles on how to achieve clinical quality in ambulatory care and identify best practices.
  2. Analyze the triage status of emergency department visits in the United States. (Hint: See Figure 5-3 in the textbook.)
  3. Provide a recommendation to the CEO on whether We Care Hospital  operations can potentially meet the Malcolm Baldrige award criteria. Why  or why not? Justify your response.
  4. Use at least three recent (within the last five years) quality academic resources in this assignment. Note: Wikipedia and similar websites do not qualify as academic resources.

This course requires the use of Strayer Writing Standards. For  assistance and information, please refer to the Strayer Writing  Standards link in the left-hand menu of your course. Check with your  professor for any additional instructions.

The specific course learning outcome associated with this assignment is:

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