Many of the communication technologies significantly limit or eliminate ________ forms of communication.
Passive-aggressive communication and behavior frequently end up as:
dominant defensive behavior.
accommodative and helpful behavior.
The evoking of a shared, or common, meaning in another person is known as ________.
a response pattern
In which of the following communication situations can nonverbal communication be utilized?
The window through which we interact with people and influence the quality, accuracy, and clarity of the communication is called ________.
a perceptual screen
a communication filter
an interpretation funnel
the communication vacuum
Friends typically interact within one’s:
personal distance zone.
social distance zone.
public distance zone.
In nonverbal communication, the study of body movements, including posture, is known as ________.
Americans generally do not like to communicate with their business associates within their:
A communication medium that is moderate in both information richness and data capacity is:
formal numeric report.
All of the following are included in reflective listening except:
clarifying the implicit.
In the context of nonverbal communication, ________ consists of variations in speech, such as pitch, loudness, tempo, tone, duration, laughing, and crying.
Studies have shown that using computer-mediated communication tends to result in an increase in ________.
Which of the following approaches must a supervisor avoid in order to reduce communication barriers?
Minimizing jargon and technical language
Encouraging formation of nonhierarchical working relationships
Providing cross-cultural training
Encouraging men and women to interact the same way
All of the following are forms of incivility except:
One-way communication in contrast to two-way communication:
is especially more accurate for complex tasks.
allows for reflective listening.
is especially faster.
For successful chief executive officers, the peak performance years mostly occur at about:
A ________ is a multicultural top team in which all but one member come from the same background.
An effective team exhibits:
formal, designated leadership.
The two sets of social benefits available to team or group members includes:
participation and integrated involvement.
integrated involvement and achievement.
psychological intimacy and recognition.
psychological intimacy and integrated involvement.
Cooperative rewards in work teams will have the most effective impact on:
speed of performance.
accuracy of performance.
none of these.
According to the research done by Hambrick and Fukutomi, in which of the following seasons of a CEO’s tenure is his or her power at the lowest?
Response to a mandate
Selection of an enduring theme
All of the following are considered important work process issues except:
The development of group cohesiveness is negatively influenced by:
prestige of the group.
group size when there are only five to eight members.
Integrated involvement as a social benefit of group or team membership includes:
affection and warmth.
opportunity for influence.
Social loafing is usually:
a norm of behavior within a group.
supportive of the development of group cohesion.
weighs heavy on a group’s efforts and achievements.
a stimulant to increased group performance.
All of the following would be considered positive norms of behavior within a group except:
consensus decision making.
A “wild turkey” in the top management team is:
someone who is uncontrollable.
a devil’s advocate who challenges the thinking of the CEO and other top executives.
a member of the executive team that retards the executive team’s performance.
one who increases the homogeneity within the executive group.
Work teams place a strong emphasis on:
exclusive work products.
The standards that a work group uses to evaluate the behavior of its members are called ________.
norms of behavior
At which of the following stages of group development is a leader’s role primarily to recognize his or her group’s achievements?
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