Bus430 week 2 quiz | Accounting homework help

Computer software would be an example of

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an intangible good

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a nondurable good

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a service

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a value creation process

 

 

The three issues that are at the core of operations management include all of the following except

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cost

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quality

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utilization

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efficiency

 

 

Which one of the following is not an example of biztainment?

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iPhone applications

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automobile leasing

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product demonstrations

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virtual factory tours

 

 

A customer benefit package (CBP) includes

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only core offerings

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only peripheral offerings

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either core or peripheral offerings but not both

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both core offerings as well as peripheral offerings

 

 

 

Which is generally related to service operations?

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tangible product

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need for flexible capacity

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separation of production from consumption

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large amount of inventory

 

 

 

In relating operations management and the customer benefit package (CBP), which is the correct timing sequence?

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Operating system processes lead to customer needs and expectations, which lead to customer benefit package.

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Customer benefit package leads to customer needs and expectations, which lead to operating system processes.

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Customer needs and expectations lead to customer benefit package, which leads to operating system processes.

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Customer needs and expectations lead to operating system processes, which lead to customer benefit package.

 

 

Support processes would typically include all of the following except

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inventory management

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customer help desk operations

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research and development

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manufacturing and assembly

 

A support process could be any of the following except

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assembling automobiles

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purchasing materials and supplies

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managing inventory

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installing a product

 

Which of the following is not a key activity of an operations manager?

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translating market knowledge into goods, services, and processes

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continually learning and adapting to global and environmental changes

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managing cash flows and strategic investments

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exploiting technology to improve productivity

 

 

Which of the following is not a current challenge to OM?

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globalization

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technology

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quality

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mass production

 

 

Service organizations generally

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are in close proximity to the customer

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rely on physical inventory

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take advantage of patents

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can delegate human behavior and marketing skills

 

 

The following terms — interchangeability of parts, division of labor, highly repetitive tasks — best relate to a focus on

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quality

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efficiency

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quality

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time

 

 

The quality revolution is most related to

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continuous improvement

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mass production

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time-based competition

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service

 

 

 

A value creation process could be any of the following except

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shipping a customer’s order

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providing a home mortgage

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assembling a dishwasher

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purchasing production material

 

Outsourcing is

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the same as offshoring

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the opposite of vertical integration

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the opposite of backward integration

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the same as diversifying

 

 

____ is the process of managing information, services and physical goods to insure their availability at the right place, at the right time, at the right cost and at the right quantity, with the highest attention given to quality.

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Preproduction service

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Value proposition

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Operational structure

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Value chain integration

 

 

 

 

Which of the following is not normally considered a variable cost?

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labor

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transportation

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equipment lease

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material

 

From the pre- and post-service view, transportation service, training service and consulting and technical services would be considered

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pre-production services

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a production processes

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post-production services

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value creation

 

For a restaurant, order-taking, bill payment and home delivery would be considered

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services

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inputs

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processes

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outputs

 

 

The control of Wal-Mart’s value chain is ______, while the control of General Electric’s  is ________.

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post-production focused, preproduction focused

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horizontal, vertical

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centralized, decentralized

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backward integrated, forward integrated

 

 

 

 

 

From the pre- and post-service view of a value chain, goods and services design, contract negotiation and consulting services would be considered

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pre-production services

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production processes

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post-production services

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value creation

 

 


When break-even analysis is applied to an outsourcing decision, the breakeven quantity is

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the ratio of fixed costs to the difference between variable outsourcing cost and variable in-house production cost

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the ratio of the difference between variable outsourcing cost and variable in-house production cost to fixed costs

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the product of the variable costs times the fixed costs

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the product of the variable costs times the production quantity

 

 

Which of the following generally does not result from vertical integration?

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less control over cost

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more control over quality

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more complexity in managing

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higher levels of risk

 

 

Operational structure of the value chain deals with

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management hierarchy

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vertical integration

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configuration of resources

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culture

 

 

 

“The perception of the benefits associated with a good, service, or bundle of goods and services in relation to what buyers are willing to pay for them” is the definition of

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proportionality

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competitiveness

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value

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equity

 

Which of the following is not a component of a value chain?

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goods and services

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information

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sources of labor

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financial transactions

 

 

A competitively dominant customer experience is often called a

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perceived benefit

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preemptive strike

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moment of truth

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value proposition

 

 

 

The first, second, and third waves of outsourcing experienced by the U.S. are

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goods-producing jobs, simple service work, skilled knowledge work

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simple service work, goods-producing jobs, skilled knowledge work

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simple service work, skilled knowledge work, goods-producing jobs

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skilled knowledge work, simple service work, goods-producing jobs

 

 

A company has two alternatives for meeting a customer requirement for 9,000 units of a specialty molding.  If done in-house, fixed cost would be $350,000, with variable cost at $30 per unit.  If outsourced, the cost is $80 per unit. Determine the breakeven point and determine if they should make the item in-house or outsource it.

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breakeven point = 7,000 units; outsource

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breakeven point = 7,000 units; make in-house

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breakeven point = 11,667 units; outsource

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breakeven point = 11,667 units; make in-house

 

 

 

A golf simulator in a retail sports store is an example of

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non- durable goods replacing services

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primary good

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goods content

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Biztainment

 

 

 

 

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