Each question describes a scenario and has questions based on that scenario. or the image. Since this is an open book test, while answering the questions are required to make reference to the textbook.
Linda Sims is the manager of the accounting department and Jose Martinez is the manager of the sales department for a production company. This is a fast growing firm, and the staff of the accounting department (11 employees) is often overwhelmed with work.
Since the accounting department is located immediately next to the credit department, Ruth Rankin, the administrative assistant in credit, sometimes works on journal entries assigned to her by Sims.
The company has experienced rapid growth over the past six months, which has caused everyone to be busier than usual. With the increase in sales volume, the credit office is under pressure to process applications more quickly, and Rankin is available to help Sims with accounting overflow less often.
Sims complains to Martinez that she needs Rankin to work in accounting more than he needs her in credit. Martinez’ response is “if I can’t move the credit applications through the pipeline in a timely manner, soon there’ll be no need for an accounting department, because this company will be out of business.”
a) What type of conflict exists between Sims and Martinez? What is the cause of this conflict? (2.5 marks)
b) What kind of conflict management style did Sims initially use? Advice an appropriate conflict management technique to Sims. (2.5 marks)
Delivering a high-quality product at a reasonable price is not enough anymore.
That’s why we have developed 5 beneficial guarantees that will make your experience with our service enjoyable, easy, and safe.
You have to be 100% sure of the quality of your product to give a money-back guarantee. This describes us perfectly. Make sure that this guarantee is totally transparent.Read more
Each paper is composed from scratch, according to your instructions. It is then checked by our plagiarism-detection software. There is no gap where plagiarism could squeeze in.Read more
Thanks to our free revisions, there is no way for you to be unsatisfied. We will work on your paper until you are completely happy with the result.Read more
Your email is safe, as we store it according to international data protection rules. Your bank details are secure, as we use only reliable payment systems.Read more
By sending us your money, you buy the service we provide. Check out our terms and conditions if you prefer business talks to be laid out in official language.Read more