Reflect on the “mutuality” of your organization(Devereux Foundation) in light of Roche & Jakub’s (2017) argument. Specifically address the four types of capital(human, social, natural, and financial) identified by Roche & Jakub employed in your organization’s operations. How might your organization’s current business model/operations be adapted to better more effectively operate according to principles of mutuality? 300 words.
Identify and analyze a specific service encounter in your organization(Devereux Foundation). Be sure to address all of the service encounter elements identified by Bordoloi et al. (2019). Discuss your top 2-3 and how this is shaping your thinking regarding enterprise management. 300 words
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