Management Action Plan (MAP)
Please include documentation of all six steps in your submission of the MAP assignment. You should begin
working on the MAP at the beginning of this course. It is due in Unit VIII.
I. Clarify the Problem or Opportunity for Improvement (OFI)
Clearly describe the problem or Opportunity for Improvement (OFI) that you have selected for your MAP. Why is it
important to resolve this problem right now? What are the consequences of not resolving this problem right now?
II. Clarify your Measureable Goal
Clearly describe the desired outcome from your MAP implementation? What are you trying to accomplish? How
will successful MAP implementation be measured and assessed? What realistic constraints do you have as you
begin creation of your plan? Consider limits on time, money, and other resources that are specific to your MAP.
III. Prepare a List of Possible Actions
Consider possible root causes of the OFI. Why do you believe the problem exists? Brainstorm and present a list
of all possible actions that you may need to take in order to achieve your MAP goal. At this stage, focus on
generating as many different options and ideas as possible. It is likely that not all of your ideas will make it into
you final MAP. Write down your ideas just as they come to your mind, trying not to judge or analyze them at this
In your brainstorming, be sure to consider ideas* involving:
Clinical Support Services
*It is understood that some of these areas may not apply to your particular MAP, but all areas should at least be
considered in this process.
BHA 3002, Healthcare Management 3
IV. Organize your Key Action Steps into a Management Action Plan
Decide on the sequencing of your Key Action Steps. For each Key Action Step, what other steps must be
completed before that specific action can be taken? Rearrange your Key Action Steps into a sequence of ordered
activity. Then look at your plan once again. Are there any ways to simplify the plan further before presenting it?
For each Key Action Step, assign a responsible party or group within your organization (by position, department,
or team name, not by individual name), and assign a suspense date by which the Key Action Step must be
completed. Then, based upon all of your Key Action Steps and their suspense dates, provide a realistic
completion date for the entire MAP.
VI. Measurement and Monitoring
Now, explain in detail how you will measure the success of your MAP following implementation and how you will
monitor ongoing performance to prevent regression and loss of the positive change that has taken place.
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