1. List the characteristics of the most effective service delivery team that you have ever been associated with in your career.
2. List the characteristics of the most ineffective service delivery team that you have ever been associated with in your career.
3. What does it take to be a successful service delivery team in today’s dynamic operating environment?
4. Please describe the worst process you have had to work with in your career and discuss why it was so bad.
5. Please describe the best, most efficient, process you have had to work with in your career and discuss why it was so efficient.
6. As an operating manager, how much control do you have over improving work processes?
PS) Answer each question separately and accurately – Provide great life examples.
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