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Dependable and Loyal. Extremely passionate about behavioral health and substance abuse treatment with a proven track record of growing programs and client census. Highly motivated professional with over ten years’ experience in and Substance Abuse Treatment. Strategic and creative thinker with a successful background in developing, managing, and maximizing profitability in the consumer industry. 

Achievement: It is oriented with a high-stress tolerance, organized, personable, enthusiastic, self-motivated leader who can comprehend and manage multiple details while focusing on the overall picture. Able to perform effectively in a “time is of the essence” environment.

Qualifications 

·  Works well independently and as part of a team

·  Ability to create Profit and Loss reports

·  Intake / Admissions Specialist

·  Bachelor’s in psychology 

·  Six years of Executive Leadership

·  Track record of growing two different Substance abuse treatment facilities from “the ground up.”

·  Experience with health Insurance / billing / contracts Utilization Reviews, verifications / collections

·  Motivational interviewing and counseling skills / Ability to build strong teams

·  Experienced in areas of substance abuse, relapse prevention, and extended care

·  Excellent sales, marketing, and customer service skills 

·  Advanced computer experience 

·  Excellent interpersonal, communication, and supervisory skills

·  Highly creative and methodical problem solver with strong organizational skills 

Employment 

Chief Executive Officer/Founder 1/1/2015 to (2/2/2020 sold company) Von Phister L.L.C. 

·  Oversaw the daily operations of the business. 

·  Performed office and management duties.

·  Performed hiring, firing, and managing of employees. 

·  Managed marketing, bookkeeping, payroll, and advertising functions.

·  Studied the industry market and kept abreast of new trends. 

·  Created and implemented processes or programs to ensure success.

·  Facilitated senior leadership meetings by planning agendas, previewing and critiquing presentations and reports.

·  Assisted heads in developing key messages and scripts for discussions.

·  Managed the operating expenses by taking accountability for forecasting, accruals and results.

·  Reviewed and approved expenses. 

Executive Director 4/2010 to 9/2013 The River Source 

·  Provide Leadership and supervision

·  Supervise all departments directors and maintain supervisory authority over staff members assigned to those departments

·  Positively influence marketing, community, and outreach relationships and plans to achieve revenue, census, and growth target.

·  Management of patient behavior 

·  Work with department directors to determine optimal staffing requirements.

·  Ensure plans of correction, licensing deficiencies, and grievances are addressed as required by the states licensing agency promptly.

·  Maintains the daily patient schedule

·  Supervises patient participation in the program and assist patients in benefiting from program services through the use of appropriate crisis prevention and de-escalation skills 

·  Supervised the documents each shift on patient behavior and participation in programming and communicates pertinent patient information across shifts to other members of the multidisciplinary treatment team  

·  Manage Accounts Receivable and Payable 

·  Meet or exceed all regulatory requirements (federal, state, and local agencies), i.e., health department, environment apartment food services.

·  Meet the needs of clients and family members—productive and positive interactions.

·  Oversee local marketing. 2 to 5 marketing visits per week with interventionist hospital case managers and social workers 

·  Lead a minimum of two staff meetings per week. 

·  Manage staff – doctors, therapist, and behavioral health professionals 

·  Billing Services

·  Verification of Benefits

·  Utilization Review

·  Billing and Collections

·  Reimbursement Negotiations

·  Appeals

·  Patient Responsibility and collections

Director of admissions 1/2008 to 4/2010 Women In New Recovery 

·  Marketing and sales 

·  Assessments and Referrals 

·  Intakes Discharges 

·  Collections and Financial Matters 

Extended Care Program Manager 1/2007 to 9/2008 Women In New Recovery 

·  Developed program and started up New Extended Care

·  Create a weekly schedule and supervise facilitators

·  Organized directed and coordinated the operations of the WINR extended care residential women’s recovery program and residence capacity of 40 beds and three houses in Mesa, Arizona 

·  Oversaw compliance with the guidelines and operated the program with an approved agency budget

Achievers program manager 8/2006 to 9/2007 Women In New Recovery 

·  Co-Occurring specialist 

·  Developed case plans 

·  HMI a certified user 

WINR and kids program manager 8/2006 to 9/2007 

·  14-month inpatient residential drug and alcohol treatment for pre-and postpartum women with their children

·  Responsible for 6 to 10 patients at a time, writing treatment plans, obtaining housing, education employment, and outpatient treatment, and conducting monthly family sessions 

·  Program Manager 8/2006 to 9/2007 Women In New Recovery 

·  Organize, directed, and coordinated the operations of the WINR seven-month residential women’s recovery program and resident’s capacity of 70 and seven houses in Mesa, Arizona 

·  Oversaw compliance with the guidelines and operate the program with an approved agency budget. Maintain contact with partners and community members relative to the service needs of WINR residents

·  Maintained safety, cleanliness, and maintenance for interior and exterior of the property, which included, but was not limited to monthly, weekly and daily property inspections

·  Maintained accurate client and financial records and statistics.

·  Provided on-site crisis intervention

·  Trained, coached, and supervise staff assistants

Education

Grand Canyon University 5/23/2019 to current Master of Science

·  Degree – Clinical Mental Health Counseling

·  G.P.A. 3.8

Arizona State University 1/1/2017 to 5/6/2019 Bachelor of Arts

·  Degree – Psychology

·  G.P.A. – 3.69

·  Honors – Magna Cum Laude

Chandler-Gilbert Community College 1/1/2014 to 5/1/2016 Associates in Arts

·  Degree – General with an emphasis in Psychology

·  G.P.A. – 3.8

Continuing Education 

“Leading-Edge Natural Treatments to utilize in your practice.””Retrieving the missing pieces: A Cross-Cultural Approach to memory fragmentation.”

“The neurobiology of Misbehavior: Understanding and treating addiction, Thrill-seeking, and dry-drunk behavior.”

“Utilizing the Felt Sense and Healing Depression, Anxiety, and trauma” “Sex Addiction in W: omen uncovering the secret.”

“Organizational skills customer services: it’s more than a smile,” “Supervision of direct service staff performance problems.”

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